Shipping Policy
1. Shipping Services and Charges
We currently deliver only within Maharashtra. Subject to the shipping rules and restrictions below, shipping charges for all orders placed on https://www.lils.in/ are calculated at checkout.
2. Delivery Guide
We aim to dispatch every item in your order within 7 business days from the date of confirmation. However, in some cases, we may need additional time—up to 10 business days. If we are unable to ship your full order within this timeframe, we will notify you promptly. Please note that during sales or high-demand periods, processing times may be longer, so delivery estimates should be viewed as general guidelines rather than guaranteed timelines.
3. Rules & Restrictions
Orders are handled and delivered exclusively on business days, which encompass Monday through Saturday, excluding public holidays. For all deliveries, customers will be requested to provide a signature upon receipt. In instances where logistical challenges arise when delivering to specific remote regions, we retain the right to either cancel your order or impose additional terms and conditions. These conditions may include but are not limited to, stipulating a minimum product order value in a single transaction. Our Customer Care team will inform you of any cancellations or such conditions shortly after you've placed your order.
4. Delivery Problems
If our shipping provider encounters difficulties delivering to the address you provided, they will make another attempt on the subsequent business day. If the second delivery attempt is unsuccessful, the parcel will be returned, and a refund will be initiated for all pre-paid orders. Should your parcel be returned, kindly reach out to our Customer Care team for further assistance.
5. Order Processing Time
The majority of orders commence processing immediately upon the completion of your online purchase. Shipping of your order will take place once the items are confirmed to be in stock. You will receive an email notification as soon as your order is dispatched. Typically, orders are shipped within 24 to 48 hours on business days. It's important to keep in mind that business days are defined as Monday through Saturday, excluding public holidays. For more information on delivery times, please consult our Shipping Service & Costs guide.